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Premium Badge Clarification!
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Hello everyone! We'd like to address and clarify some confusion surrounding the Premium Badge features and their relation to the Monthly Shops!

What Perks do Premium Badges give you?
  • +1 Bonus Spin Point for Pai's Machine of Wonders each month you have premium activated, spin points do not expire!
  • +2 Outfit Save Slots
  • +10 Trades Market Lots at once
  • +1 Potato Bonus tasks per day
  • +1 Stat Boost tasks per day
  • +1 Town Hop per day
  • +2 Max items from minigames per day
  • +2000 potatoes max from minigames per day
  • +2000 potatoes max from forum posts per day
  • Free access to premium undergarments in the wardrobe while Premium is activated

Note: Perks may be adjusted/added to as time goes on! We will update everyone if we adjust/add new perks in the future.

We realize there was some misinformation present in the notification users got when they activated premium prior to July 1st.

This was the notification users got:
As part of your premium member perks, you have received this month's bonus point for the premium shop. Remember to claim an item before it expires!

The notification should say:
As part of this month's premium member perks, you have received 1 bonus spin point for Pai's Machine of Wonders. All spin points go towards getting a bonus free item claim!

We completely understand that this may change some user's views on whether or not they would currently want premium, so we'd like to offer a turnip currency refund to any user who used their premium badge before July 1st, 2020 and would like it refunded.

Send in a ticket in order to:
  1. Get your premium status cancelled.
  2. Get a refund in Turnips for the same amount as the cost of the Premium Badge you used.

We do have a backlog of tickets at the moment, but we promise to get to everyone soon, no ticket will be missed!

Additionally, there was a bug prior to July 1st in which bonus spin points were not being rewarded yet. We've added +1 spin point for Pai's shop to everyone who activated premium prior to July 1st 2020!

We apologize for the confusion and appreciate all of the patience and support as we get these early site launch issues straightened out! snailalt.gifheartpinkalt.gif

Comments

  • Villager Wetdog (#18251) 1 Jul 2020, 6:32 pm
    Reading through this post and the comments, yikes. The very least you could do is give premium members a free spin this month to make up for the confusion caused here, but changing the wording and causing paying members to feel cheated as a result is just a terrible move. :(
  • Villager Osa (#22519) 1 Jul 2020, 6:33 pm
    Hm, that's unfortunate to hear. I was hoping for a Loyalty Shop similar to Subeta or a choice of an item or two from the monthly release. Or even a pet pack, similar to Chicken Smoothie..? But thanks for clarifying! Hopefully you reconsider in the future based on user feedback; I'm more than happy to help financially support a site, but you have to make it a little more enticing! ;-)
  • Villager Lamp_Gramps (#21243) 1 Jul 2020, 6:34 pm
    I'm pretty new to this whole pet site thing but this stuff is not cool dude. People are giving legitimate money to you guys to help you out, and this is how you repay them?? Not rad.
  • Villager CorvidCreepz (#16206) 1 Jul 2020, 6:35 pm
    I'm SO glad I didn't ask my mom for 30 days of premium.... It would've been a loss for the both of us.

    Thanks for... giving me a reason to not support this game financially in the meantime :')....
  • Villager kil (#25041) 1 Jul 2020, 6:35 pm
    Gonna say it but lying to your money income isnt that good for u my dudes
    You don't want to sound like a scam to the people paying u lmao
  • Villager Tom_Suke (#1426) 1 Jul 2020, 6:36 pm
    Man I took the time to read through all these comments and can only think up a few solutions.

    1) Refund people RLC, some people paid yearly for this and it was not stated upfront what they would be getting (something most, if not other avatar and pet sites state with their premium items/currency). This is a new site though, so we can just overlook that as a 'you guys are still figuring things out'. Turnips are ONLY used for the gacha shop at the moment from what I've seen, so it would be fair to refund people RLC because if the perks aren't worth it what else can they spend turnips on?

    2) Offer the free item at least for this month, and send out a survey or an open forum post for feedback to see what perks would be worth the subscription, listen to your userbase and learn. In this way you can earn the trust lost with this bait-and-switch/advertisement (even if it wasn't intentional, this is strongly how it came across) and move on to be a better site.


    Just, please read through all of these comments and work with the users of this site to make it a site worth staying on.
  • Villager effiejae (#34317) 1 Jul 2020, 6:40 pm
    i'm v upset that i jumped in head first & invested real money bc the site looked cool. like, my bad, shouldn't have done that without waiting things out but i really believed in what was being done here. this isn't a good look. gonna stick around to get codes for the items i've paid for but idk what i'm gonna do after that.
  • Villager mousewife (#20124) 1 Jul 2020, 6:40 pm
    Premium was already not worth it, but after this? Paying for MONTHS to get one item?? That’s incredibly unrealistic.

    I don’t understand how this isn’t illegal LOL you guys advertised a product, people bought it, then you changed what you’re giving them. And not offering real world money refunds NOR just giving people the item as you promised, even just this one time... That’s gonna make people reluctant to buy from you, or even support you. You just scammed people out of their money, won’t give RL currency refunds, and now you’re making said product worthless to future buyers... That feels really suspicious.

    Genuinely like this game, hope y’all can fix this cause it’s kinda gross!
  • Villager overgrowth (#1613) 1 Jul 2020, 6:46 pm
    I was planning on buying the current support packs, but the addition of a rlc gambling game has severely put me off spending any more money here. Having practically every shop on this site be a gacha machine and having npcs push you to play them so often has had me feeling weary since I first saw it in the beta, but the fact it was all fake money had me looking the other way. Now? gambling with real money? it's downright unacceptable and you shouldn't be surprised so many people have a problem after so many years of big name games pulling the same stunt to try and scam money out of people!!

    I'm shocked y'all had so long to plan out premium rewards and this is what y'all came up with. Do y'all not have any further vision for this site? Dappervolk has been a godsend for me rn and I'm still a big fan of the idea of a more rpg driven site, but this? is wack
  • Villager Crescente (#20505) 1 Jul 2020, 6:46 pm
    I have mixed feelings about this. I don't think the DV team is being shady, but I can see why players feel that way. Personally, I don't think the premium badges should have been available until today, with proper information about it to make an informed decision. This is why I held off buying one. Do I think the perks are worth it? Not yet. Do I think they could be? Absolutely!

    Part of the appeal of premium IMO is being able to get something either first or exclusively. Having a PREMIUM shop for premium members only would be ideal. The Monthly shop is wonderful and I will be supporting the site via this for sure, but to make premium worth it, there needs to be something FOR premium members.

    No one maxes forum potatoes, so having 2000 extra doesn't really do much. The max on games is good, IMO, but it can take a bit and be tedious to get even 5000. The extra town hop and stat quests are good, too, especially as the game progresses.

    I see people angry about purchasing from DV in general now, I don't understand why. It takes money to put together a site, and the team has to make their money in some way! The turnip gacha is fine - I was able to trade items if I got repeats for items I didn't get. I don't feel like I've wasted my money on this site from the purchases I've made so far.

    I believe that the team will listen to the fanbase though! After all, it's only been two weeks since launch. This site is just starting out, and there's going to be growth. I'm happy to be here!
  • Villager SardonicPlague (#5185) 1 Jul 2020, 6:50 pm
    i take back what i said before about you bleeding that much money because i just realized you're refunding people in TURNIPS and not the actual RLC they paid for premium, so actually it's even worse because even if you didn't intentionally falsely advertise and scam people, it has the exact same effect. hope it was worth it.
  • Villager HotTamale (#33366) 1 Jul 2020, 6:54 pm
    Crescente (#20505) The distrust is because mainly there were a lot of issues during beta from what I heard, with the most prominent being that they did not listen to the userbase's feedback and criticism to the point where they would ban users who spoke up about issues. They also had a large KS, with only a few changes that people don't think justified the investment (I wasn't in beta and didn't donate so this is just what I've heard from the grapevine) so adding that together plus how they handled this, I can see why users are very salty with this update and what it means for the site and what it represents.

    Granted I'm taking what I heard with a grain of salt because I wasn't here and I'm not sure what the KS offered and what was there during beta, but it explains why a large chunk of the responses here are angry.

    This is a new site though, new sites do have a bumpy beginning, so imo I'd just wait and see.
  • Villager Feet (#453) 1 Jul 2020, 7:05 pm
    This aint very cash money of you my dudes.

    Seriously, the wording of the perks can be seen as a /phenomenal/ misstep, sure, but the real problem? The real problem is still the twice-damned premium gacha. It should never be a thing in the first place, and we have been /telling you this/ for years.

    Either give the folks their refunds in currency paid or give them their free spins.
  • Villager jenniferberry (#25677) 1 Jul 2020, 7:06 pm
    I don't understand the bonus spin thing because I bought premium this afternoon, prior to this post, and I still have nothing. ;-; I hope with the backlog of tickets I'll be responded to before it expires at least.
  • Villager bubblegum (#265) 1 Jul 2020, 7:10 pm
    Honestly, premium badges should not have been available until all details were laid out clearly and transparently. Some of the perks didn't even work at first (such as extra dailies) and most of them had to be dug from other sources because the official badge tooltip had close to no information ("other various perks" could really mean anything).

    I don't understand why giving that one free spin (especially given that overall, it's real money for pretty much a gamble) when earlier notifications talked about a spin and not a spin point. "Refunding" in turnips seems like a poor decision to make in regards to users who have supported this website and helped make it happen. I really hope some compromise can be made somewhere.
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