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Reporting Comment #530678 on Welcome to August! by Dilla (#35971)

Poppy (#221) I don’t have the luxury of that much spare time. If I’m going to “invest” my spare time then I need to be able to trust in the arena I am doing so. Sure they are finding their footing, but the reason the complaints are so loud and you don’t hear the compliments so much? That’s because they take too long to reply. Unfortunate due to staffing? Yes. I literally run a one person business. If I took as long as they do to respond I would be out of business. That’s the reality of doing business. The reason is seems like everyone here complains is because they feel like they aren’t being heard. Bottom line. It’s really poor customer service response time. If they don’t have enough staff, they need to do something about that. Not us. I’m not going to make excuses for bad business as a business owner myself. I get wanting to excuse it, and cut them slack, but come on now. There’s a reason the complaints are so loud - why are you blaming the complainers?

Also, when did I ever mention a poll? They told the site about the increase in turnip prices weeks ago. They imcreased potato prices no warning. That’s lack of transparency. They also did it on a weekend, fully knowing what they were doing, I really have no doubt. You don’t study other game systems, code and build a game, and not understand these things. You just don’t. You are giving them too much slack.
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