I'm also sorry if any of my comments have come across as cold or harsh - fully recognize and understand that others may think the embers having another use would have been unlikely and/or DV not being responsible to responding to these questions! I want to be respectful so I apologize if I hurt anyone in any way, including staff. However, some of the posts laughing at or demeaning the users giving this feedback did not sit well with me which is why I've been increasingly vocal here.