I'm glad that there's finally steps being made towards listening to user feedback, even if its two years late. _{(I mean seriously... People have been advising you all against this since beta...)}

Hopefully these kinds of things wont happen again and the site staff will be able to recover the trust that was lost between staff and users, although i feel like that wont happen until the next point im about to make-

There has still been no acknowledgement that not being able to provide ACCURATE AND PROPERLY EXPLAINED information about premium features ANYWHERE on site before launch, causing the "misunderstanding" (Which puts blame on the users as well, when things were clearly advertised as "bonus prize" which insinuates a full item, not points/turnips spent). This is purely developer-error and I would like to see that acknowledged. I do not care if premium does get the free item thing or not, I just care that staff actually sees that it was their fault for being unable to provide accurate information on time, and only providing it in a news post when there was public outcry. (Which, by the way, great that there's some actual info- now put that info in agnes' shop for god's sake.)

I think part of the community could have been sated if status posts regarding suggestions would also have been more detailed, so not just "We're reading all feedback" but actually point out what feedback you are currently working with i.e "We are currently reading and discussing all feedback in regards to the premium gachapon, and will be discussing with the staff/coders what we could do to improve it.". It gives actual transparency on what is going on behind the scenes, rather than a vague catch-all.