All of our criticism is coming out of a place of love for what this game COULD be. The comments below me raise a lot of really important points that y'all need to take into consideration. Right now the value of what people are spending their money on does NOT measure up.
If you're like me, your purchases give nothing in return, because redeem codes aren't working for a bunch of people, lol.
I also wonder what the point of having a bug forum is when all of the responses are "send in a ticket" rather than anything of substance.
You Need dedicated community managers to address your criticism, and to respond and compile tickets.
I've been following this game for a long time and it has also been a long time since I've seen a group that's... clearly out of their depth. Hire more people, please.
Regardless, I hope anyone reading this or any of these comments has a lovely day. and remember that none of this is an attack, this is constructive criticism from your PAYING site users.