Really disappointed about this. I'm a newbie and wasn't around for Kickstarter, Beta, etc..
Bought a couple of the support bundles, because I wanted to support the site and was really impressed by a lot of things initially. Also got a month of premium just a couple of days ago, largely because of the shop point we were told we'd receive.
Now, I wish I hadn't spent anything at all. This really comes across as

No reason why there can't be a shop to buy these items for turnips. Hate this kind of thing, and a real money gacha just ain't it.
Not to mention all of the issues with gambling and everything that has already been mentioned.

Don't ignore your player base, especially so soon after launch.
I have hopes that they'll turn this around and listen to the suggestions everyone is giving. Otherwise, I'm out.